Shipping & Return Policy
Proud to offer eco-friendly packaging on all orders.
All orders are sewn, and shipped from our Montréal studio.
We’re taking industry-leading health precautions and doing everything we can to ensure the safety of our postal workers, our community and you.
|Canada||Free Shipping to Canada on all orders over $125. Tracked parcels are calculated by Canada Post Shipping Rates. 8-12 Business Days. 2$ Letter mail option for accessories.
We also offer Free Local Pick-up and 5$ Local Delivery in Montréal.
|USA||Tracked parcels calculated by Canada Post Shipping Rates. 10-12 Business Days.|
Tracked parcels calculated by Canada Post Shipping Rates. 8-12 Business Days
Want to try before you buy? Want to pick your order up yourself today? Send us an email, submit a form below, or DM us @atelier.aleur to arrange a time.
WHAT IS THE SHIPPING POLICY?
All orders are fulfilled within 5-7 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with tracking information if you selected this option at checkout.
Currently, we offer free shipping domestically to Canada on orders over $125. You can also select your preferred option calculated by Canada Post Shipping Rates. Please note that international customers are responsible for duties and taxes upon delivery.
WHAT SHIPPING PROVIDERS DO YOU USE?
We use Canada Post for all Canadian orders. Ground shipping for all Canadian orders may take up to 5-7 business days to arrive from the day you receive your shipping confirmation. International orders may take up to 8-12 business days to arrive from the day you receive your shipping confirmation.
FREE RETURNS AND EXCHANGES
Free exchange or return within 14 days after delivery. To be eligible for a refund or exchange, your item must be in original condition. Please keep in mind that all sale items are final sale.
If you need to exchange your product for a new size simply send an email to email@example.com and we will provide you with the shipping label to return your item. We can send you a new size at no extra cost.
OR simply fill out the form below for any inquiry
400-185 Rue De Louvain Ouest
H2N 1A3 Montréal, Quebec